Dispute management
After contacting customer service, and in the absence of a satisfactory response or any response within 60 days, the guest may refer the matter to the Tourism and Travel Mediator, whose contact details are provided below:
Referral by post: MTV – MÉDIATION TOURISME VOYAGE, Claims Submission Department, CS 30958, 75383 PARIS CEDEX 08
Referral online: Mediation request – MTV
Hôtel L’Onda is a member of Médiation Tourisme Voyage as a member of the UMIH professional association, duly listed on the website www.mtv.travel
under the “members” tab.
SIRET number: 352 548 598 000 23.
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